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FAQs

FAQs Shipping and Delivery - All orders are shipped from Montreal, Quebec, Canada with a tracking number.
View more information here.

Can I exchange an item?
- Cotidien does not offer exchanges. Items should be returned and a new order submitted instead.

What is your return policy?
- All items must have the original tags and original packaging and must not be worn, washed or damaged to be eligible for return.
View more information here on our return policy.

Can I return a damaged or defective item?
- If an item is damaged or defective, request a return authorization clearly stating why the product is faulty.

General questions
-  Each brand has a unique size guide. Cotidien provides size suggestions under each product. However for further size inquiries, please contact us via email at info@cotidien.com with the name, style #, and size that you are interested in and we will provide you with the specific size measurements.

-  If an item is sold out, please visit contact us via email at info@cotidien.com with the name, style #, size and colour that you are interested in.


-  Only one promotional code can be applied per order. 
 Press inquiries 
- For all media inquiries or to feature Cotidien in editorials, please contact us via email at press@cotidien.com

SHIPPING & DELIVERY

-  Canada:

Standard Shipping: Calculated at checkout | Free for orders over $250.
Express Shipping: Calculated at checkout (1-2 Business Days). 

-  US & International: 

Stay tuned. 


-  All orders are shipped from Montreal, Quebec, Canada with a tracking number.

-  Local sales tax will be charged on all orders.

-  Orders are processed Monday through Friday, excluding holidays. 

-  Orders received on the weekend and on holidays will be processed the next business day.

-  Please note that Cotidien does not offer weekend delivery or delivery to PO Boxes.

EXCHANGES & RETURNS

Exchange policy
- Cotidien does not offer exchanges. Items should be returned and a new order submitted instead.

Return policy
-  Final Sale items, swimwear, underwear and socks are not eligible for return.
 

-  All items must have the original tags and original packaging and must not be worn, washed 
or damaged to be eligible for return.

-  A return authorization must be requested within 14 days from the date of the delivery of the 
order.

-  Upon approval of the request, the item must be received within 10 days at the warehouse for 
a full refund. 

-  If the item is not received within 10 days, then only a store credit can be issued for the 
return. Store credit will be issued in the form of a digital gift card.


-  Cotidien will refund the amount paid for items at the time of purchase.


-  Cotidien provides return shipping labels. All returns cost $10 and will be deducted from the refund once it is processed. Please note that original shipping fees are non-refundable.

-  Cotidien will not accept the return of an item if it does not meet the return policy requirements. The item will be returned to the client at their own cost.

POLICIES

COTIDIEN PRIVACY POLICY
March 31, 2019
Cotidien (“Cotidien”, “we”, or “us”) values and respects your privacy. This privacy policy describes our personal information practices when you visit or make a purchase on our website located at www.cotidien.com (the “Website”) or otherwise contact or interact with us.

TABLE OF CONTENTS
- Collection And Use Of Personal Information
- Sharing Of Personal Information
- Information About Our Website
- Interest-Based Advertising
- Safeguards And Retention
- Your Choices
- Access To Information
- Updates To The Privacy Policy
- Contact Us

COLLECTION AND USE OF PERSONAL INFORMATION
We collect and use your personal information for the purposes identified below.

Online Purchases:
When you purchase merchandise on the Website, we collect your name, email address, shipping address, billing address, items purchased, and payment card information (card number, expiration date and CVV code). We use this information to process and administer your payment and deliver your merchandise to you. We may also provide you with an ability to complete your purchase through a third party such as PayPal. If you chose to create an account, we also collect a username and password that you choose.

Subscribe to our Mailing List or Newsletter:
If you subscribe to our email mailing list or newsletter, we collect your name and email address in order to send you communications that may be tailored to your interests and preferences. If you no longer wish to receive these communications, you can unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of the newsletter. Alternatively, you can opt-out of receiving our newsletter by contacting us at the contact information under “Contact Us” below. Please note that you may continue to receive certain transactional or account-related communications from us.

Contests and Promotions:
When you enter a contest or participate in a promotion, we may collect your name, address, email address, phone number, and any additional information or content required for the contest or promotion. We use this information to administer your participation in the contest or promotion, including prize fulfillment.

Customer Service:
When you contact us with a comment, question or complaint through email, telephone, or through any messaging feature available on our Website, you may be asked for information that identifies you, such as your name, address and a telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings.

Careers:
If you apply for a job with Cotidien, you may provide us with certain personal information about yourself, such as information contained in a resume, cover letter, or similar employment-related materials. We use this information for the purpose of processing and responding to your application for current and future career opportunities.

SHARING OF PERSONAL INFORMATION
We do not sell, rent or disclose your personal information to third parties without your consent, except as described below or as required or permitted by applicable law.

Service Providers:
Your personal information may be transferred (or otherwise made available) to third parties that provide services on our behalf. We use service providers to provide services such as hosting the Website, processing payments, providing advertising services, and sending our marketing communications. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. Our service providers may be located in the U.S., Canada or other foreign jurisdictions.

Legal and Compliance:
We and our Canadian, US and other foreign service providers may disclose your personal information in response to a search warrant or other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by US or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.

Sale of Business:
We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Cotidien or as part of a corporate reorganization or other change in corporate control.

INFORMATION ABOUT OUR WEBSITE

Visiting our Website:
In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity and to monitor and improve our Website.

Cookies:
Our Website uses a technology called "cookies". A cookie is a tiny element of data that our Website sends to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user’s computer or device when they return.Cookies may provide us and our service providers with information that we will use to personalize our Website in accordance with a user’s preferences. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the Website features.

Analytics:
We may use a third party such as Google Analytics to help us gather and analyze information about the areas visited on the Website (such as the pages most read, time spent, search terms and other engagement data) in order to evaluate and improve the user experience and the Website. For more information or to opt-out using the Google Analytics opt-out browser add-on, see “How Google uses data when you use our partners’ sites or apps” and “Google Analytics and Privacy”.

Third Party Links:
Our Website may contain links to other websites that Cotidien does not own or operate. We provide links to third party websites as a convenience to the user. These links are not intended as an endorsement of or referral to the linked websites. The linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.

SAFEGUARDS AND RETENTION
We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements. We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.

YOUR CHOICES
As indicated above, if you have signed-up to receive our email communications, you can unsubscribe any time by clicking the “unsubscribe” link included at the bottom of the newsletter. Alternatively, you can opt-out of receiving our marketing communications by contacting us at the contact information under “Contact Us” below.

ACCESS TO INFORMATION
Subject to limited exceptions under applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody and control. You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.

UPDATES TO THE PRIVACY POLICY
We may update this privacy policy periodically to reflect changes to our privacy practices. We encourage you to periodically review this page to ensure you are familiar with those changes. We will indicate at the top of this privacy policy when it was most recently updated.

CONTACT US
If you have any questions or comments about this privacy policy or the manner in which we or our service providers treat your personal information, or to request access to your personal information in our records, please contact our Privacy Officer at teri@cotidien.com.


Terms of Use
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE

Acceptance
These terms of use (“Terms of Use”) apply to your use of the www.cotidien.com website (the “website”) owned or operated by 10864463 Canada Inc., carrying on business as Cotidien (“Cotidien”). By accessing and using the website you agree to be bound by and are bound by the current version of these Terms of Use. If you do not accept these Terms of Use, you must not access or use the website. Cotidien may revise these Terms of Use at any time by updating this posting. Your continued use of the website will be conditioned upon the Terms of Use in force at the time of your use. Your use of the website after any such changes are posted will signify your acceptance of these revised terms. You should visit this page periodically to review the then current Terms of Use.

Use of Website
You agree to use the website for lawful purposes only and in a manner consistent with all applicable laws, rules and regulations. Potential users in any jurisdiction where laws (whether common or statutory) would: (i) void these Terms of Use in whole or in any essential part (the essential parts being at least, but not only, the provisions relating to the governing law and the disclaimer and limitation of liability); or (ii) render accessing or using the website illegal, are not authorized to use the website.

Any material downloaded or otherwise obtained through the use of the website it done and your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material.

Registered User Accounts, Passwords and Security
Portions of the website may require that you register an account with Cotidien (“Account”). You agree to maintain the confidentiality of your username and password and are fully responsible for all activities that occur through the use of your username and password. You agree to immediately notify Cotidien of any unauthorized use of your password or any other breach of security about which you may be aware

Products and Pricing
All descriptions of products and product pricing on the website are subject to change at any time without notice and at the sole discretion of Cotidien. The technology you are using to view the website may impact the accuracy of the display of any images of products offered on the website. Cotidien does not warrant that the description of any product on any site or any other content of the website is accurate, complete, reliable, current or error-free. Cotidien reserves the right to cancel, terminate or not process any orders (including accepted orders) containing pricing errors, with no further obligations to you, even after your receipt of order confirmation or shipping notice. Unless expressly stated otherwise in writing, any sale of any product on the website is intended for end-user customers only and the resale or export of any such product is prohibited.

Transactions
Cotidien reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation. Cotidien reserves the right, in its sole discretion, to limit the quantity of items purchased and/or to prohibit sales to dealers. In the event that a product is listed at an incorrect price, Cotidien shall have the right to refuse, or cancel, terminate or not process orders placed (and including accepted orders) for the product listed at the incorrect price, regardless of whether the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Cotidien will promptly issue a credit to your credit card account in the amount of the incorrect price. Cotidien reserves the right to refuse any sale at any time.

Content, Proprietary Rights and Restriction of Use
“Content” of the website includes (without limitation), text, audio, images, video, data, software and website appearance and design, and is property of Cotidien or third parties and is protected by Canadian and international copyrights, trade-mark and other proprietary rights and laws. All names, marks, logos and other identifications of Cotidien are the exclusive property of Cotidien and all rights are reserved. Content is for your own personal use, for non-commercial purposes only. Any other use of the Content is prohibited. You may not republish, copy, reproduce, transmit, frame, hyperlink, upload, post or distribute in any way, or create derivative forms of (in any medium) this Content. Modification of any of the Content, use of Content for any other purpose, or use of any of the Content on any other website or network computer is strictly prohibited and is a violation of Cotidien’s proprietary rights.

If the functionality is available on the website, you may submit reviews, suggestions, comments, questions, or other information, as long as your submission complies with these Terms and does not contain any commercial solicitation, mass mailing, or other form of “spam” and does not infringe any third party proprietary rights. If you chose to submit any such submission, you hereby grant Cotidien a nonexclusive, royalty-free, perpetual, irrevocable, assignable, transferrable, sub-licensable, right to use, copy, reproduce, modify, distribute, display, perform, and create derivate works of such submission worldwide in any form and on any media.

Disclaimer
THE WEBSITE AND THE CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WHILE COTIDIEN ENDEAVOURS TO PROVIDE INFORMATION THAT IS CORRECT, ACCURATE AND TIMELY, IT DISCLAIMS ALL WARRANTIES, REPRESENTATIONS AND CONDITIONS OF ANY KIND WITH RESPECT TO THE WEBSITE AND THE CONTENT WHETHER EXPRESS, IMPLIED OR COLLATERAL OR WHETHER ARISING BY STATUTE, COURSE OF DEALING, CUSTOM OR USAGE OF TRADE, INCLUDING, WITHOUT LIMITATION:

(I) THE CONTENT CONTAINED IN OR MADE AVAILABLE THROUGH THE WEBSITE WILL BE OF MERCHANTABLE QUALITY AND FIT FOR A PARTICULAR PURPOSE,

(II) THE WEBSITE OR THE CONTENT WILL BE ACCURATE, COMPLETE, CURRENT, RELIABLE, OR TIMELY,

(III) THAT THE OPERATION OF THE WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE,

(IV) THAT DEFECTS OR ERRORS IN THE WEBSITE OR THE CONTENT (BE THEY HUMAN OR COMPUTER ERRORS) WILL BE CORRECTED, (V) THAT THE WEBSITE WILL BE FREE FROM VIRUSES OR HARMFUL COMPONENTS,

(VI) THAT COMMUNICATIONS TO OR FROM THE WEBSITE WILL BE SECURE AND/OR NOT INTERCEPTED, AND

(VI) ANY AND ALL WARRANTIES, OBLIGATIONS, AND CONDITIONS ARISING OTHERWISE. THE USE OF THIS SITE, THE CONTENT AND THE SERVICES IS ENTIRELY AT YOUR OWN RISK.

Limitation of Liability
You agree in using the website that Cotidien (and its officers, directors, employees, agents and each of their respective successors and assigns) shall not be liable under any circumstances, including but not limited to negligence, for any loss or damage whatsoever, direct, indirect, consequential, punitive, actual, incidental, special, exemplary or otherwise, including, without limitation, loss of profits, business interruption or loss of information arising out of the use or inability to use the website or the Content, regardless of the cause and whether arising in contract (including fundamental breach), tort (including negligence), or otherwise, even if Cotidien knew or ought to have known of the possibility of such loss or damage. By using the website, you waive any claims you may have against Cotidien which may result from use or inability to use the website.

Indemnification
You agree to indemnify Cotidien and its officers, directors, employees, agents, licensors, representatives, and third-party providers from and against all liabilities, claims, and expenses, including reasonable legal fees, made by any third party due or arising out of your use of the Sites or your violation of any rights of any third party.

Site Links
The website may include links to other Internet sites maintained by third parties ("Linked Sites"). Cotidien provides access to Linked Sites solely as a convenience to you. Cotidien has no control over Linked Sites and you acknowledge and agree that Cotidien is not responsible for the availability of Linked Sites and you agree and understand that inclusion of Linked Sites does not imply endorsement by Cotidien of the Linked Sites or any content, advertising, products or other material available from Linked Sites. Cotidien will not be held responsible or liable, directly or indirectly, for any damage or loss caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any Linked Sites, and Cotidien does not make any representation or warranty of any kind regarding any Linked Site including, without limitation, (i) any representation or warranty regarding the legality, accuracy, reliability, completeness, timeliness or suitability of any content on such third-party web sites, (ii) any representation or warranty regarding the merchantability and fitness for a particular purpose of any material, content, software, goods, or services located at or made available through such third-party web sites, or (iii) any representation or warranty that the operation of such third-party web sites will be uninterrupted or error free, that defects or errors in such third-party web sites will be corrected, or that such third-party web sites will be free from viruses or other harmful components. While Cotidien generally accepts links to the website, it reserves the right to prohibit or refuse to accept any link to the website and, upon Cotidien’s request, you agree to remove any link you may have to the website.

Termination
Cotidien may, in its sole discretion, terminate these Terms of Use, your access to the website, and/or your Account with or without notice and with or without cause. This Section, the Content, Proprietary Rights and Restriction of Use, Limitation of Liability, Disclaimer of Warranties, Indemnity and Miscellaneous Sections will survive any termination of these Terms of Use.

General Terms
These Terms of Use constitute the entire agreement between you and Cotidien with respect to the subject matter hereof. These Terms of Use shall inure to the benefit of, and be binding upon you, Cotidien and each of our respective successors and assigns. The invalidity or unenforceability of any provision of these Terms of Use or any covenant contained herein shall not affect the validity or enforceability of any other provision or covenant contained herein and any such invalid provision or covenant shall be deemed severable from the rest of these Terms of Use. These Terms of Use may be only modified by (i) Cotidien posting a revised version to the website, or (ii) in writing by an authorized Cotidien representative. Cotidien’s failure to enforce any portion of these Terms of Use will not in any way waive Cotidien’s rights to subsequently enforce these Terms of Use.

Governing Law and Jurisdiction
By accessing or using the website, you agree that, subject to applicable law, all matters relating to your access to, or use of the website and the its Content shall be governed by the laws of the [Province of Ontario] and the laws of Canada, without regard to conflict of laws principles. Subject to applicable law, you agree and hereby submit to the exclusive jurisdiction of the Federal Court of Canada and/or the courts of the [Province of Ontario] with respect to all matters relating to the website.

Privacy Policy
The Cotidien privacy policy is available at here, the terms of which are incorporated herein. You consent to the use of your personal information by Cotidien and/or its third party providers and distributors in accordance with the terms and for the purposes set forth in such privacy policy.

© 2019, 10864463 Canada Inc. All rights reserved. LAST REVISED: March 31, 2019

General Terms and Conditions of Sale
10864463 Canada Inc., carrying on business as Cotidien (“Cotidien”, “we”, “us”, “our”) offers products for sale directly to its customers through the site www.cotidien.com ("Site"). The sale of products on the Site is subject to these General Terms and Conditions of Sale ("Terms and Conditions").

By using the Site, or by purchasing products through the Site, you accept and agree to these Terms of Sale, Cotidien’s Privacy Policy and Website Terms of Use (collectively the "Cotidien Policies"). We encourage you to read the Cotidien Policies carefully. YOU MAY NOT USE THE SITE IF YOU DO NOT AGREE TO THE COTIDIEN POLICIES.

No Unlawful or Prohibited Use


As a condition of your use of the Site, you warrant to us that you will not use the Site for any purpose that is unlawful or prohibited by these Terms of Sale, the Cotidien Policies, or any other terms that apply to your use of the Site. You may not attempt to gain unauthorized access to the Site, other accounts, computer systems or networks connected to any Cotidien server or to the Site, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Site. You may not use the Site in a way that infringes rights of third parties, including willfully harming a person or entity, including Cotidien. You may not commercially distribute, publish, license, or sell any products obtained through the Site.

Product Availability


Subject to their availability, products offered for sale together with their prices shall be valid as long as they are accessible on the Site. If a Product becomes unavailable after placing the order, the Client will receive immediate notification by email to the email address provided for in the order, and if the Client credit card (the "Client Card") has been charged, a reverse authorization will be placed on the Client Card. If by any chance the Client Card is charged, the full amount charged will be reimbursed to the Client Card used as payment. Please allow up to three (3) to six (6) business days for this transaction to post to the Client credit Card and one (1) to two (2) billing cycles for it to be reflected on the Client Card statement.

Product Features and Pricing 

All descriptions of products and product pricing on the website are subject to change at any time without notice and at the sole discretion of Cotidien. The technology you are using to view the website may impact the accuracy of the display of any images of products offered on the website. Cotidien does not warrant that the description of any product on any site or any other content of the website is accurate, complete, reliable, current or error-free. Cotidien reserves the right to cancel, terminate or not process any orders (including accepted orders) containing pricing errors, with no further obligations to you, even after your receipt of order confirmation or shipping notice. Unless expressly stated otherwise in writing, any sale of any product on the website is intended for end-user customers only and the resale or export of any such product is prohibited.

Prices are displayed on the Site in Canadian dollars and are exclusive of applicable sales, use or excise taxes and applicable shipping charges.

Setting up an Account
You may set up and register an account or purchase products as a "guest". You do not need to be registered in order to make a purchase from the Site. If you choose to register, you will be able to monitor the progress of your order, access your order history, and utilize services reserved for account holders for a faster checkout as well as other added benefits and services reserved for registered users of the Site.

To create an account, you need to provide certain personal data, including an e-mail address and password to access your Account. Personal information will be treated in accordance with the Cotidien Privacy Policy. You acknowledge and agree that Internet transmissions are never completely private or guaranteed to be one-hundred percent (100%) secure and that any message or information you send to the Site may be read or intercepted by others.

You agree to provide full, accurate and up-to-date information and to change any Account details that become obsolete or incorrect at a later date. Any details or information that is offensive, illegal, incorrect, misrepresented, representing a public order offence or moral issues must not be used in the context of setting up an account. Once the Account has been set up, an email will be sent to the email address provided on the account to confirm login information. You are responsible for maintaining the confidentiality of your access information and for controlling access to your Account. You will be responsible for all activities that occur under your Account (including but not limited to any purchases of products made through your Account). You agree to notify Cotidien immediately if you suspect or discover that your Account is being accessed or used by a third party without your consent. Cotidien cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations. Cotidien may, in its sole discretion and at any time, cancel your Account or suspend your access or use of the Site, if it has reason to believe that (a) you are breaching these Terms of Sale; (b) a third party is using your Account without your consent, or (c) Cotidien needs to terminate or suspend your Account for security or maintenance purposes.


Order Cancellation


Cotidien reserves the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in its sole discretion, even after you receive an order confirmation or after your credit card has been authorized. If your credit card has already been authorized for the purchase and the order is cancelled, Cotidien will reverse the authorization on the original method of payment.

Payment


Cotidien currently accepts Visa, Mastercard and American Express. Product purchases will be charged to your card only after Cotidien has verified your card details, receiving credit authorization on your card, and confirming product availability.

Shipping


You will be responsible for any and all shipping costs related to the delivery of the purchased products. Available shipping methods are set out below, which you can select when placing your order. Once your order is placed, you will not be allowed to change the shipping method or address.
- Standard Shipping: Calculated at checkout | Free for orders over $250.
- Express Shipping: Calculated at checkout (1-2 Business Days)
.
All packages shall be shipped via FEDEX or by a similar courier company.

Place and Timing of Delivery


The products purchased through the Site can only be delivered to addresses in Canada. Items cannot be shipped to PO Boxes. You will be responsible for checking the accuracy of shipping information you provide prior to final confirmation of your order. If information relating to your shipping address, billing or other information is incorrect, Cotidien will not be responsible for any delay or failure to deliver an order. The delivery period will require approximately two business days to process, plus the time indicated by your selected shipping method. Orders are processed and delivered Monday through Friday, excluding holidays. Saturday delivery may not be available. In most cases, products will be delivered within 10 business days. Cotidien is not responsible for unanticipated delays due to conditions such as weather or air travel delays.

Damaged Products 

If the products are damaged upon delivery, you must notify Cotidien within 48 hours of receipt by email at orders@cotidien.com or by phone at 514-833-5655. You must provide detailed information regarding the product defects and keep the original product packaging and the parcel in the condition in which it was received, and otherwise follow the instructions provided by the Cotidien representative. Cotidien client services will investigate the matter with the shipping carrier. Please note that this process typically takes between 8 –10 business days.

Transfer of Title


Cotidien will retain full title and ownership of the ordered products until payment in full has been received. Once the product is delivered, all risk of loss or damage to the product, and any damage that may have occurred, will be transferred to you.

Return Policy


Products purchased through the Site can only be returned within 14 days from the date the product is delivered to you. Products, which are damaged or defective, may be returned at any time. Products cannot be exchanged; you must return the product and place a new order. The products must be returned: (i) in their original condition with all tags still attached; (ii) in their original packaging; (iii) unwashed and unworn; and (iv) with the original proof of purchase. To initiate a return, follow the following instructions:

- A return authorization must be requested via email at orders@cotidien.com within 14 days from the date of the delivery of the order. Upon approval of the request, the item must be received within 10 days at the warehouse for a full refund. 
 *

-  If the item is not received within 10 days, then only a store credit can be issued for the return. 
 *

-  Cotidien will refund the amount paid for items at the time of purchase.


- Cotidien provides return shipping labels. All returns cost $10 and will be deducted from the refund once it is processed. Please note that original shipping fees are non-refundable.


- Cotidien will not accept the return of an item if it does not meet the return policy requirements. The item will be returned to the client at their own cost.

Governing Law and Jurisdiction


By submitting a product order through the Site, you agree that, subject to applicable law, all matters relating to your access to, or use of the Site and purchase of products shall be governed by the laws of the Province of Québec and the laws of Canada, without regard to conflict of laws principles. Subject to applicable law, you agree and hereby submit to the exclusive jurisdiction of the Federal Court of Canada and/or the courts of the Province of Québec with respect to all matters relating to the website.